Workspaces & Organizations

How It Works

SonetHub uses a two-layer structure:

• Organization — your billing entity. It holds your subscription plan, payment method, and usage limits. Most users have one organization.
• Workspace — your brand isolation boundary. Each workspace has its own social accounts, brand memory, posts, inbox, analytics, and automations. If you manage multiple brands or clients, each gets its own workspace.

When you sign up, SonetHub creates an organization and a default workspace automatically. Solo creators and small businesses typically use one workspace — the organization layer is invisible unless you need it.

Organizations

Your organization owns:

• Subscription plan (Free, Creator, Pro, Business) and payment method
• Usage limits — AI credits, media credits, social accounts, and workspace count are all capped at the organization level
• Member pool — people invited to the organization can be granted access to specific workspaces

Plan Limits

Limit	Free	Starter	Growth	Pro	Business
Workspaces	1	1	2	5	15
Social accounts	2	4	8	15	30
Members	1	1	2	5	15
SonetHub Credits/month	50	500	1,200	2,500	6,000

All limits are totals across all workspaces in the organization.

Workspaces

Each workspace is a self-contained brand environment:

• Brand memory — the AI learns each workspace's tone, style, and audience independently
• Social accounts — Instagram, Facebook, X, LinkedIn, etc. connected per workspace
• Posts, scheduling, automations — all scoped to the workspace
• Inbox — DMs and messages for that workspace's accounts
• Analytics — performance data for that workspace's accounts

Creating a Workspace

On Pro and above, you can create additional workspaces:

1. Click your workspace name in the sidebar
2. Select Create Workspace
3. Enter a name

The new workspace starts empty — connect social accounts and the AI will begin learning the brand.

Switching Workspaces

If you have multiple workspaces, switch between them from the sidebar or ask the AI: "switch to [workspace name]." All actions operate on the currently active workspace.

Managing Members

Members are managed at the organization level and then assigned to specific workspaces.

Inviting to the Organization

1. Go to Settings → Organization → Members or ask the AI: "invite [email] to the organization"
2. Enter the person's email and choose their org role (Admin or Member)
3. Optionally, pre-assign them to specific workspaces with workspace-level roles
4. They receive an email with a join link (valid for 7 days)

Assigning to Workspaces

After someone is in the organization, you can assign them to any workspace:

1. In Settings → Organization → Members, find the member
2. Click + Assign to workspace and choose a workspace and role
3. They now have access to that workspace with the selected role

You can also ask the AI: "assign [name] to the Marketing workspace as editor."

Quick Invite (Workspace-level)

You can also invite someone directly to a workspace — they'll be auto-added to the organization as a Member. This is a convenience shortcut for simple setups.

Roles and Permissions

Workspace Roles

Role	Capabilities
Viewer	View posts, analytics, and calendar (read-only)
Editor	Everything Viewers can do, plus create, edit, and publish posts and use the AI chat
Admin	Everything Editors can do, plus manage members, accounts, and automations
Owner	Full access including workspace settings and deletion

You can only assign roles lower than your own.

Organization Roles

Role	Capabilities
Member	Access workspaces they're invited to
Admin	Create workspaces, invite members to the organization
Owner	Full access including billing, plan changes, and organization deletion